FAQs


Do B.TIES take custom orders?

Yes certainly! If you require 3 or more ties for your wedding or special sophisticated soiree, we would love to design something bespoke for you! Allow up to 2 -3 weeks for your custom crafted creations, just email us to chat about your options.

 

Can I buy my own fabric for a bow tie?

Every bow tie is hand crafted from specifically selected premium fabrics. To ensure each of our bows is up to snuff we don’t make custom orders from pre-selected fabric. We encourage you to send through some inspirational imagery to help us find the perfect fabric for any custom orders.

 

What kind of bow ties do B.TIES make?

All of our bow ties are pre-tied with a metal hook-and-eye fastener at back. They are 100% handmade in Melbourne from new, vintage and custom fabrics collected from all over the world and the web.

 

Is there a B.TIES store that I can visit?


B.TIES is almost exclusively online-based seven days a week, 24 hours a day, all around the world! But if you’d like to see one of our products in the flesh, you can find us occasionally at markets in Melbourne and Sydney. We also have some limited stock available at in.cube8r in Fitzroy, Melbourne.

 

How long will it take to ship my order?

All orders are shipped from Melbourne with Australia Post within 2 business days of purchase. For delivery times, see Australia Post's delivery calculator.
For added peace of mind, Express Postage is available in the checkout for $8.95 and your order will arrive next business day.

 

Can I pick up my order?

As we don’t have a shopfront and many of our products are made to order, collection can be very tricky. In very special circumstances with at least 24 hours notice, we can arrange collection in the inner suburbs of Melbourne.

 

Can I get a refund or exchange on my order?

If your item is faulty or defective, we can replace or refund with proof of purchase, if the product is shipped back within 14 days of receipt of goods. Shipping costs are not refundable. If your item is not-quite-the-right-colour or you’ve changed your mind, we are happy to exchange for another product of equal or lesser value, with proof of purchase, within 14 days of receipt of goods. Simply email us before returning your order. Shipping costs are not refunded and you will need to pay for the return of your original purchase and shipping costs for your replacement. Returned goods must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund. We recommend an insured and trackable mail service as we are unable to issue a refund without actual receipt of the item(s). Please note that there are no exchanges or refunds on sale items.

 

Do B.TIES wholesale to retail stores?

We sure do! If you have a store and are looking for hand crafted bow ties made in Melbourne – email us for more info!

 

Do B.TIES make bow ties for kids?

Style knows no age limits! Our ties are fully adjustable down to fit babies and children.